Available for Full-Time & Australia Relocation

Sudip Mani
Gautam

Customer Support • Administration • Digital Systems • Operations

Recent BSc (Hons) Computing graduate with practical experience in customer support, business technology support, website administration, digital systems, and technical problem resolution. Proven ability to support international clients and cross-functional teams remotely.

Contact Me View Projects
SMG

Sudip Mani Gautam

Customer Support & Digital Systems Specialist

Morang, Nepal
BSc (Hons) Computing Graduate
Remote & International Operations
Open to Relocation & Australian Sponsorship
About Me

Bridging Technical Systems with Business Operations

I am a recent BSc (Hons) Computing graduate with hands-on experience in customer support, business technology support, website administration, digital systems, and technical troubleshooting.

I currently support an Australian commercial cleaning business remotely, handling website administration, digital platforms, business information, and technical troubleshooting. Additionally, I deliver customer and technical assistance for an agricultural supplier in Nepal.

Organised, dependable, and solutions-focused, I excel at communicating with stakeholders, translating technical requirements, and taking direct ownership of operational tasks from start to resolution.

Customer Support Client communication, inquiries, ticket triage, and issue resolution.
Digital Systems Websites, hosting, DNS, records, online forms, and portal administration.
Technical Support Software troubleshooting, cloud telephony, and practical user solutions.
Business Operations Administrative documentation, data maintenance, and workflow coordination.
Capabilities

Comprehensive Skill Set

Balanced technical expertise and practical business administration tools acquired through real-world operations.

Customer Support

Handling customer inquiries, structured communication, user assistance, ticket investigation, and end-to-end resolution.

Administration

Administrative support, information management, organized record keeping, process documentation, and task coordination.

Technical Support

Software troubleshooting, website support, system configuration, technical issue resolution, and end-user guidance.

Web & Systems Admin

Website administration, hosting, DNS, SSL, Cloudflare, cPanel, email system management, and platform upkeep.

Business Operations

Supporting day-to-day requirements, operational workflows, digital forms, online services, and operational tasks.

Support & Workflow Tools

Zendesk, Jira Service Management, Trello boards, and cloud telephony communication tools.

Microsoft 365

Word, Excel, PowerPoint, Outlook, and general corporate Microsoft productivity suites.

Google Workspace

Gmail, Google Drive, Docs, Sheets, Forms, and cloud document collaboration pipelines.

Software Development

React.js, Next.js, Node.js, Express.js, MongoDB, REST APIs, Git, GitHub, and cloud deployments.

Career History

Professional Experience

Hands-on experience across remote international operations, customer support, and software engineering.

Customer Support & Digital Systems Assistant

CleanRise Commercial Cleaning Australia
Remote Internship • Australia (Remote)
Jan 2026 – Present
  • Provide remote customer and business support relating to website services, digital systems, and online business requirements.
  • Communicate with business stakeholders to understand requirements, respond to operational requests, and provide practical solutions.
  • Assist with building, designing, and maintaining company websites and digital platforms to support Australian operations.
  • Investigate and resolve website, technical, and system-related bottlenecks in a timely, professional manner.
  • Manage website content, business records, online forms, and customer data while maintaining high consistency and accuracy.
  • Maintain organized documentation of website updates, system changes, and daily task workflows.
  • Manage multiple requests and priorities independently in a fast-paced remote setup.
Customer Support Digital Systems Website Management Jira Service Management Zendesk Trello Cloud Telephony Microsoft 365

Customer Support & Technical Assistant

Gautam Kirana and Kata
Part-Time • Sundarharaincha, Morang, Nepal
Apr 2026 – Present
  • Provide direct customer support and technical assistance supporting daily agricultural supply operations across Nepal.
  • Communicate professionally with clients, management, and partners to assist with product inquiries and supply orders.
  • Assist with resolving customer, technical, and operational issues with actionable, lasting solutions.
  • Support the management of business information, digital records, customer lists, and inventory technology.
  • Identify recurring operational friction and implement structured administrative workflows to streamline operations.
Customer Service Technical Assistance Administration Business Operations Record Keeping Communication

Full Stack Developer Intern

Code IT
Internship • Dharan, Nepal
Jun 2025 – Sep 2025
  • Completed a comprehensive full stack developer internship (22 June 2025 – 19 September 2025).
  • Worked collaboratively with team members, managing sprint tasks and meeting strict development deadlines.
  • Communicated technical requirements and architecture specifications with team members during application builds.
  • Conducted unit testing, code debugging, and troubleshooting to isolate and eliminate software bugs.
  • Developed frontend interfaces in React.js and Next.js, with Node.js/Express.js backend services and MongoDB databases.
  • Maintained source code version control and collaborated via Git and GitHub.
React.js Next.js Node.js Express.js MongoDB REST APIs Git / GitHub
Featured Work

Selected Projects

Full-stack information systems, database workflows, and digital management platforms.

Web Application

iVote – Online Voting & Management System

A full-stack information system with segregated access levels for Administrators, Organisers, Observers, and Voters.

  • Configured authentication, authorization, user management, and database-driven election workflows.
  • Developed administrative control panels to manage active elections, voter verification, and live analytics.
  • Troubleshot application, database, and third-party integration pipelines during unit testing.
  • Integrated external third-party services including payment processing and notification functionality.
React Next.js Node.js Express PostgreSQL MongoDB Tailwind CSS
Database System

Hotel Management System

A database-driven management platform engineered to automate room bookings, guest records, and billing operations.

  • Implemented backend database connectivity and transactions using Java, Servlets, and JDBC.
  • Developed modular JSP views for customer record management and check-in/checkout processing.
  • Troubleshot and debugged SQL queries, connection bottlenecks, and workflow validation errors.
Java JSP Servlets JDBC MySQL
Credentials

Education & Certifications

2023 – 2026

BSc (Hons) Computing

London Metropolitan University

Itahari International College, Morang, Nepal

2020 – 2022

NEB (+2) Science / Tech

Xavier International College

Kathmandu, Nepal

2007 – 2020

SEE (Secondary Education Examination)

Bright Future Secondary School

Morang, Nepal

Certifications

2024

AWS Academy Graduate

AWS Academy Data Engineering

2023

AWS Cloud Foundations

Amazon Web Services

Get In Touch

Let's Work Together

Open to opportunities in customer support, administration, business operations, technical support, and digital systems.

Phone Number +977 9825002384
Location Morang, Nepal

Available for Opportunities

  • Available for full-time employment
  • Willing to relocate to Australia
  • Open to employer-sponsored visa roles
  • Experienced working remotely across time zones
  • Versatile in support, operations, & development
Send Direct Email

Professional Reference

Suwarna Mani Gautam

Director Operations — CleanRise Commercial Cleaning Australia

0414933229

mani@swornim.com.au